We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
2. Information We Collect
We may collect the following types of personal information:
Name, email address, phone number
Billing and delivery address
Payment information (handled securely via third-party processors)
Order history and preferences
Device information and IP address
App usage data and location (with your permission)
3. How We Use Your Information
Your data is used to:
Provide and manage our services (laundry, dry cleaning, home cleaning, etc.)
Process payments and manage subscriptions
Send service updates and order notifications
Improve our website, app, and customer experience
Respond to customer support enquiries
Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share it with:
Payment processors (e.g., Stripe)
Service partners and drivers involved in fulfilling your order
IT service providers who help manage our platform
Legal or regulatory authorities when required by law
5. Data Retention
We retain your personal data only as long as necessary to:
Fulfil the purposes described in this policy
Comply with legal, regulatory, and contractual obligations
Resolve disputes or enforce agreements
6. Your Data Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Object to processing or request data portability
File a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at: support@washman.co.uk
7. Cookies and Tracking
We use cookies and similar technologies to:
Understand site traffic and app usage
Remember user preferences
Improve performance and personalise content
You can manage cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Encryption of sensitive data
Secure payment gateways
Regular software updates and monitoring
9. International Transfers
All data is stored and processed within the UK or European Economic Area (EEA). If we transfer data outside these regions, we ensure adequate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users via app or website updates.
11. Contact Us
For questions or concerns regarding this Privacy Policy, contact:
Email: support@washman.co.uk
Phone: 0800 123 4567
Thank you for trusting Washman with your information.
